Every second repay of health insurance is caused by the staff at Försäkringskassan (The institution responsible for health insurances and some other insurances in Swedish welfare system). Wrongful registrations make the payments to private persons to big and money most be repossessed by Försäkringskassan. All these facts where in todays Dn.se.
140 000 demands of repay are sent out every year, according to DN.se. From my standpoint every second shouldn’t have been done, that is 70 000. But it is being done due to the personnel at Försäkringskassan registering the wrong amount. The wrongful doings by the staff is done by the staff making something wrong when they register the case or that they haven’t updated the case with the new given information by the person applying for health care insurance, according to Dn.se. The product responsible at Försäkringskassan national center has gone through
the repossessions and realized it is due to competence lack or sloppy work by the staff, according to the Dn.se article.
According to the product responsible at Försäkringskassan national center the competence lack and sloppy work is usually done since the person haven’t had any competence development for a long while or that the staff was newly employed. Another given factor, according to the article, is how the IT has been put up. The article says they have the problem with their IT-support, but the article also says they are working with that.
Many people dependent on the system have no economic margins and a repossession of parts of the health care insurances causes a lot of damage to the people’s economy. People still have to repay, even when Försäkringskassan makes the mistakes.
According to the article Försäkringskassan handles 45 million payments per year.
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All this above I learned at the article from DN.se.
I think it is overall bad that money that has been legally applied for can be repossessed even though authorities make the mistakes. When you get just a little money every month, when you are like sick, every Krona counts. Imagine having an already low-income and that you have given the right information… and imagine that it is not easy to interpret letters and decisions from Försäkringskassan. How can the person even understand that they are not getting the right amount? If they are sick for a long period this amount that they will have to pay back increases by each month.
The money isn’t checked until a year later and then the money might be a couple or thousands or even more. The people who have given the correct information still have the repay the money to Försäkringskassan.
I am just wondering why errors by the personnel are even happening? Well, Of course I know. The usability of the rules and regulations are most likely complicated. People working there haven’t gotten clear guidelines easy accessable. They are most likely working in chaos. The old guys, that are updated in the rules probably adapt by experience to chaos. There comes new rules and regulations all the time and if all the staff doesn’t get the time for competence development then there will be errors like this. Also when you staff isn’t clearly introduced errors will happen. Not giving competence development often is because the boss’s are not doing their jobs giving all their staff what they really need.
It is very common that boss’s have no structure when the staff isn’t getting the right support in order to do their work. Perhaps even the boss’s are sloppy? I have many times seen bad boss’s. Also the rules are not probably documented so that they are easy understandable. If something
is difficult to understand mistakes will happen. Also not having supporting systems, like clear papers and clear IT-systems makes things more
difficult. This I have seen to many times. And even if the staff point it out, many times companies don’t do anything about them. I have seen bad things in every place in companies.
I think that this is just a mirror of the Swedish society in those companies. A view of the world really. Structure and order would make everything easier for everyone, but still that isn’t being done. The wrong people might even be at the wrong places. Some are working with the wrong task’s, perhaps task’s that they really cannot do, not even with a course. So I am not surprised that there is chaos at Försäkringskassan. But then again, those that have competence, they compensate for the problems in structure. That is why no more than 70 000 errors are caused by the staff. We should be happy that their isn’t even more errors, after all 45 million payments is a lot of money. So for the competence for the rest of the staff we have to thank for. Thanks for doing your jobs. I believe that other companies are making even bigger mistakes. So 1% error is a rather small amount really, but a tragedy for those effected.